What our customers have to say

Hi alan         11.06.2009 

I am writing to give you feedback about a recent vist to your restaurant. I came for
lunch with my two children on Monday the eighth of June.
I am pleased to tell you that the experience was very satisfactory. I am a retired
restaurateur myself and have keen perception and high standards when I dine out.

The team of servers, a tall young man and a young blond woman seemed to be
effortlessly coordinated and all of our requests were at once understood and catered to
(this is not always the case when dining with young children)
The children's menu and portion sizes were right on and my kids not only had a
healthy lunch but they felt cared for and that compelled them to behave nicely.

The menu was a tough document to have to choose from, everything sounded good
and the unusual flair was refreshing to see.
I eventually chose the seafood chowder and the Bang bang salad for myself.
I'm still reveling in the recollection of the chowder, it was chocked full of well cooked
shellfish and tender root vegetables, the ravioli with the fresh oyster was a nice point
of interest, too. The soup base was rich but not devastating to the appetite.
It's a good thing too, because the salad that followed was just as good.

The portion size (moderate) and the colorful presentation caught my eye as the
first impression. The tastes and textures of the mango, capsicum, greens and
light dressing made it a winning compliment to my warm soft first course.
I rarely write restaurants, but I couldn't let such a well crafted meal with such
warm and professional service go by without giving some kudos.

Ill be back with my husband to enjoy more of your culinary and hospitality offerings.
Thank you, the good form that you have is hard to come by, these days.

Sincerely,
Kate Stone


Hi Alan,      5.02.2009

Thank you to the team for a wonderful breakfast this morning.  My team thoroughly enjoyed it and were very complimentary.

Regards

Margaret

Margaret Falani | HR Unit Coordinator
Human Resource Team - Waitakere City Council

Hi Garry,      3.02.2009

I had a woderful lunch today at The Falls. Fish of the day and the Seafood salad was great.
Staff members Francis and Alan are very customer focused.
Hope to catch up with you soon.

Regards

Ann-Marie Smith 

Hi Garry,      16.12.2008    

My Sales Manager and his wife had dinner at your fine establishment last night and had great things to say both of the service and the food... So horah!
After his wife had initial slight hesitation about dining out in Henderson.... but no more !!
They live on the shore.

Hope all is well.

Clare

Hi Garry,      10.12.2008

Antaeus Charter      5.12.2008 

I must thank you and your team for contributing to a most enjoyable Staff Christmas function on the Harbour last Friday. The menu you suggested was ideal, the food was great and delivered to the boat on time. We will not hesitate to use your services again and to recommend The Falls to others.

Kind regards,

Phil Wilkins | CHIEF FINANCIAL OFFICER

Reducing the Total Cost of Procurement

Hi Garry,      5.12.2009      Coeliac Society

Attached is the small article on The Falls and its menu.
Cheers

Karen Drummond
Business Process Specialist
Utilitech Training Centre

Hi Alan,      8.12.08

I just wanted to thank you and your team for another great evening.  We all really enjoyed ourselves.  The food was superb as was the service.  We had a wonderful time and appreciate how difficult it must be to get everything to run so smoothly.  Well done and thank all your team from us.  Another excellent evening with some very good photos to prove it. 

Thanks again Alan

Heather Nelson

Office Administrator

Child & Family Service West &

Home Care 4 Kids West

Hi Garry,      2.12.2008

I wish to thank The Falls for a wonderful meal. Both my daughter and I celebrated our graduations from our university study. The salmon was superb, particularly the strawberry and balsamic vinegar. But, what really made our meal memorable was the "service with a smile". You come highly recommended.

Angie

Hi Alan,      12.11.2008

The French toast was great this morning, thanks so much for putting it on the menu.

Brian, who had the corned beef potato hash cake, also commented favourably.

Please pass on my thanks to your staff for the wonderful job they do getting our meals out so promptly.

Cheers Veronica

Veronica Puriri

Director

Esemel Ltd

Hi Alan,      24/10/2008

Kerry and I would like to thank you and your staff very much for making our wedding celebration lunch an occasion to remember. The table looked stunning, the service was first-rate and the food absolutely delicious.  Everything went so smoothly and we and our guests had a wonderful time thanks to your professionalism.

Regards
Sue

Dear Alan,      24/10/200

Thank you very much for making our wedding anniversary so special and to the staff at the Falls. I am absolutely blown away by the lovely photos that you took of us as our digital camera was playing up.

Kindest regards and will catch up again soon
Stuart and Jill Snow

Hi Alan,      18/10/2008

We just wanted to say thank you for making us feel so special when Chris and I came in for dinner on the Monday night to celebrate our anniversary.
Everything that was done at The Falls just made our night even more special, from walking in and being wished happy anniversary to the complimentary glass of bubbles, to the wonderful desert that came out for us to share.
You and your staff do a wonderful job, and we can't wait till we come back again.

Thanks
Teena and Chris

Hi Alan,      1/10/2008

Just a quick note to say a huge THANK YOU. Everything worked out fantastic on the day. Your staff were great dealing with a bit of a logistical nightmare.
YOU made it all flow perfectly even when I was a tad overwhelmed by it all.
Seems we share a common taste in whisky

Regards
Tony Frost

Thanks Alan,      13/08/2008

Just thought I'd share the feedback from those who were at the breakfast.
They thought the Room was excellent, perfect for what we were wanting.
They all loved the food, had many comments on how delish it was.
You'll definitely see Accent there again.

Thanks & Regards
Michelle Moore

Reception
Accent Commercial Interiors Limited                                                      

Hi Alan,      9/06/2008

My husband and I came into dinner last night.  I just wanted to let you know what a beautiful meal we had and the service was outstanding.

Thank you :)
Michelle W:
http://www.theprshop.co.nz/

Hello,

I have been requested to inform you as to my favorite restaurant.
My favorite restaurant is The Falls - Alderman Drive, Henderson
I have been visiting The Falls Restaurant for six months now.
I find the staff always willing to accommodate my requests even when my requests are very demanding and may be ill timed.
I try a different choice from their main menu each time and always come to the conclusion that I like what they serve. When I have time restrictions, I have had the opportunity to take a desert packed for me to eat later.
I find that turning up with a large group of friends, always welcomed and accommodated for.
I believe they go the extra mile to help their customers

Pauline Freeth, CA, CMILT
BCom (Transport), Dip Transport Planning

Freeth Accountancy Services and Taxation Limited

Hi Alan

A big thanks to you and your team for a wonderful afternoon and evening yesterday.  The food and the service were all brilliant! 

Thanks heaps - we'll be seeing you again soon.
Rae Deakin

Executive Assistant

Fairfax Media Sundays

Good afternoon Alan,

Just a short note to thank you immensely for the absolutely wonderful night 11^th April when we had our wedding dinner at The Falls. Without exception, every single guest complimented the meals, service, setting and location. Please pass on our sincere thanks to all of the staff that worked that evening - it made our day very special in the knowledge that our guests enjoyed it as much as we did.

Kind regards,
Greg and Simone Harper.

Hi Alan,      27 March 2008
Thanks again to you, Nina and Tony for wonderful canapés and great service. 
The feedback I received was extremely complimentary. 
We will definitely use The Falls again for out-catering and once the project at Waitakere Gardens is completed the guys are keen to visit for lunch! 

Kind regards
Paula

Hi Alan,      5 October 2007 
I would just like to say Thank you to you and your staff for making my parents 60th Wedding Anniversary special.

Everyone enjoyed the afternoon and had a very good time they all commented on their meals and how they enjoyed them. I would also like to say a big Thank You to Walter for being so attentive and the service we received from him. 
Once again Thank You for a great afternoon.

Kind Regards
Karin McCallum

Hello Alan,      24 May 2007

Just a quick note with feedback from the oral history group that were in for dinner on Monday.
Everyone remarked on the wonderful venue - its great to see important heritage buildings being used in practical ways.
Everyone was impressed with your menu and all enjoyed their meal - great tastes and fab presentation. All in all, we had a great evening. Please thank everyone on staff for looking after us so well.  

Cheers
Mary

Hi Guys,      17 August 2007  
We used your boardroom yesterday afternoon.Just wanted to say thank you from us all
A stunning space, perfect for our needs and reasonably priced too.
We would definitely recommend and use again in the future should the need arise!

Thanks
Kathryn

Hi Alan,      22 March 2006 
This e-mail is to thank you and your staff for the excellent service and beautiful meals served today for the Waitakere City Council Delegation.
I was very pleased with the service given from the first moment of contact. The Chief Executive Officer, Harry O'Rourke who attended the lunch has also asked me to convey his appreciation.  It is nice to able to take visitors from our Sister Cities to a place within our city that provides excellent service, good food, nice wine and an up market atmosphere.

Yours sincerely
Sharon Simiona

Hi Alan,      12 April 2006

A quick note to praise the standard of food and service at your restaurant when we visited there on last Friday night 7th April.The staff were friendly and very efficient during the course of the evening and the food deserving of the fine reputation of your kitchen staff.

It was a birthday dinner and the waitress even brought out an unexpected little extra complete with candle and chocolate 'happy birthday' writing which certainly caped off an excellent evening and was greatly appreciated.

Please pass onto the waiting staff and kitchen our thanks.

Bruce BERRY

Hi Alan,          25 April 2006
Just wanted to give you some feed back about our Birthday Celebration on Saturday night

We thoroughly enjoyed out time at The Falls from the minute we arrived. Felix was outstanding in the way he waited on us for food & drinks and made everyone feel very comfortable and relaxed. The food was wonderful - fresh and perfectly prepared and presented - enjoyed by everyone from 6 years old to 78!!. Each course was served promptly but not rushed.

Thank-you for taking the time to wish Bridie a happy birthday and also to take the photos on all the cameras! -  it was really appreciated
Thanks again for providing a wonderful night for all 21 guests

Susan

Hi Alan,           28 November 2005
Thanks for an enjoyable evening on Friday night.
Everyone commented on how much they enjoyed our Christmas Function at The Falls & lots of people raved about the food.
It was absolutely delicious. Also had good comments about the service - how your staff were always on hand to take drink orders etc but did it unobtrusively. It was the first time that I'd been there, but I'll definitely be coming back. 

Nicole